Do you have a showroom or a shop I can visit?

No, sorry.  We do not have a showroom. We sell our products online and mail order nationwide. A showroom is rarely required.

How do I place an order?

Please visit our website to place orders.  You will be guided through each stage, step by step.  When your items have been added to the cart. You will then be asked to pay by Credit or Debit card.

How will I know when my delivery will be?

All the estimated delivery times are on the bottom of each product page. You will also be contacted by a member of our team to book in your delivery.  You can also contact us on 0121 505 3968 to discuss your delivery requirements further. Alternatively, email sales@easyfurniture.co.uk

How will my furniture be delivered?

All Dining chair deliveries are via a national Carrier. Larger furniture orders will be delivered by a two-man team. All deliveries are per-booked with you at convenient times.

I want my order to be delivered at a certain time on a specific day. Is it possible?

This depends on the courier service used for your area. We do try our best to request specific times with the delivery companies but they operate in sequence and may not be able to come to your area at a given time.

Regarding a specific day, please contact us and we will check for you.

Will the delivery man take the item to my room or into my upper floor flat?

Unfortunately, most of the courier services are not covered by the insurance to enter your house. They must deliver only to the front door of the property on the ground floor.

Upon your request the delivery personnel may be able to help you, but please note, this will be at the delivery personnel’s discretion and will be at the buyer’s responsibility.

If you do need help with bringing in the product into the house or if you need it delivered to an upper floor flat, please notify us before or upon placing the order, and we will contact the courier services to get a confirmation of whether they can offer this service or not.

What if Goods are faulty on arrival?

In the unlikely event that your goods do arrive faulty please e-mail sales@easyfurniture.co.uk within 7 days of receipt and we will arrange for the goods to be collected and a replacement delivered.

You must ensure that the goods are returned in their original packaging and unused. You will also be asked to supply an image of the fault together with batch code. (Batch codes are normally found on the base of an item).

Please email all correspondence to sales@easyfurniture.co.uk

What if Goods are damaged in transit?

If boxes arrive damaged, we would ask that you inspect the goods for damage BEFORE signing for receipt of goods. If you are unhappy with the condition of the merchandise you should inform the driver and refuse delivery. Unfortunately, once you have provided written acceptance for the goods it is almost impossible for us to file a successful claim for compensation with the courier.

Are your items in Stock?

Our most popular items are always kept in stock and new stock arrives on a weekly basis. Please refer to the delivery timescale on each product page.

Do you have a fabric sample service?

Yes, we offer a fabric swatch sample on dining chairs.  Please email sales@easyfurniture.co.uk stating the swatch required and your name and address details.